TENIOS Blog

In this blog you find the latest news about Cloud Communications and more.

Chatbot meets Voice: How to get your bot to the phone

3/20/19 4:56 PM / by TENIOS BLOG posted in call-center, AI, Artificial Intelligence, contact center, voice assistant, text to speech

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Today, chatbots are already an established part in the digital communication strategy of many companies. Which is often completely disregarded: Using bots for text-only communication holds a huge unused potential. Once the intelligent assistant has been configured, it can also be used for voice interfaces thanks to text-to-speech and speech-to-text.

With the TENIOS VoiceBot Connector, bots can be integrated into TENIOS cloud telephony in just a few steps. This also allows them to answer telephone inquiries.

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Automatic Speech Recognition (ASR) in 80 languages: TENIOS provides AI-based voice control

7/24/18 10:40 AM / by TENIOS BLOG posted in call-center, TTS Service, AI, Artificial Intelligence, contact center, voice assistant, text to speech

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In our last article we introduced the upgrade of the TENIOS Text-to-Speech (TTS) service to 18 languages. As announced, this is just one of the new AI-based speech tools that TENIOS is offering now. With automatic speech recognition (ASR), the call on your hotline or in the contact center will become an optimal customer experience. And the best thing about it: The speech recognition system works for over 80 languages and countries.

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Text-to-Speech: TENIOS Voice Assistant (TTS) now speaks 18 languages

7/19/18 12:14 PM / by TENIOS BLOG posted in call-center, TTS Service, AI, Artificial Intelligence, contact center, voice assistant, text to speech

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Hur kan jag hjälpa dig? - That was Swedish and means "How can I help you?". Swedish is only one of the available languages of our digital hero: TENIOS' Text-to-Speech (TTS) service now offers the possibility to communicate in 18 different languages. In addition, both male and female voices are available in different versions for each language. With a total of 38 language and voice enhancements, the TENIOS Voice Assistant is upgraded and optimizes the international customer dialogue.

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