TENIOS Blog

In this blog you find the latest news about Cloud Communications and more.

5 Tech Features in Telephone Customer Dialogue: Call Control via Voice-API

1/28/21 12:10 PM / by TENIOS BLOG posted in call-center, TTS Service, automatic-speech-recognition, Voice API, Speech API, contact center, API, text to speech, Routing, Interactive Voice Response

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According to a study, 64% of consumers use the telephone as their preferred communication channel when it is time to contact a company. This is why it is so important to integrate intelligent call control in order to handle the volume and to be able to react dynamically to any changing conditions at any time.

Would you like to get the most out of your service hotline and offer your callers an optimal call experience? If so, you should get to know our tech features that make your call control in telephone service easier than ever!

 

 

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5 Tech tips on how to optimize workflows in telephone customer service

12/3/20 9:02 AM / by TENIOS BLOG posted in call-center, TTS Service, automatic-speech-recognition, Voice API, Speech API, contact center, API, text to speech, Interactive Voice Response, Twilio Alternative

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Christmas is coming. For retailers that means: High season. And also the employees in telephone customer service are handling a float of calls. Due to Corona personal dialogues are rarely, so the number of calls increases.

In this article we will show you how phone service works also in troubled times.

 

 

 

 

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Automatic Speech Recognition (ASR) in 80 languages: TENIOS provides AI-based voice control

7/24/18 10:40 AM / by TENIOS BLOG posted in call-center, TTS Service, AI, Artificial Intelligence, contact center, voice assistant, text to speech

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In our last article we introduced the upgrade of the TENIOS Text-to-Speech (TTS) service to 18 languages. As announced, this is just one of the new AI-based speech tools that TENIOS is offering now. With automatic speech recognition (ASR), the call on your hotline or in the contact center will become an optimal customer experience. And the best thing about it: The speech recognition system works for over 80 languages and countries.

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Text-to-Speech: TENIOS Voice Assistant (TTS) now speaks 18 languages

7/19/18 12:14 PM / by TENIOS BLOG posted in call-center, TTS Service, AI, Artificial Intelligence, contact center, voice assistant, text to speech

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Hur kan jag hjälpa dig? - That was Swedish and means "How can I help you?". Swedish is only one of the available languages of our digital hero: TENIOS' Text-to-Speech (TTS) service now offers the possibility to communicate in 18 different languages. In addition, both male and female voices are available in different versions for each language. With a total of 38 language and voice enhancements, the TENIOS Voice Assistant is upgraded and optimizes the international customer dialogue.

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