TENIOS Blog

In this blog you find the latest news about Cloud Communications and more.

5 Tech Features in Telephone Customer Dialogue: Call Control via Voice-API

1/28/21 12:10 PM / by TENIOS BLOG posted in call-center, TTS Service, automatic-speech-recognition, Voice API, Speech API, contact center, API, text to speech, Routing, Interactive Voice Response

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According to a study, 64% of consumers use the telephone as their preferred communication channel when it is time to contact a company. This is why it is so important to integrate intelligent call control in order to handle the volume and to be able to react dynamically to any changing conditions at any time.

Would you like to get the most out of your service hotline and offer your callers an optimal call experience? If so, you should get to know our tech features that make your call control in telephone service easier than ever!

 

 

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MakeCall API: Intelligent routing for outbound calls

1/26/21 5:13 PM / by TENIOS BLOG posted in call-center, Voice API, Speech API, contact center, API, MakeCall

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Automated inbound call routing is standard practice in many contact centers. But what about outbound calls?

With TENIOS' new MakeCall function, you have the option of routing outbound calls to the public telephone network and forwarding them to predefined routing plans in the TENIOS Cloud.

 

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5 Tech tips on how to optimize workflows in telephone customer service

12/3/20 9:02 AM / by TENIOS BLOG posted in call-center, TTS Service, automatic-speech-recognition, Voice API, Speech API, contact center, API, text to speech, Interactive Voice Response, Twilio Alternative

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Christmas is coming. For retailers that means: High season. And also the employees in telephone customer service are handling a float of calls. Due to Corona personal dialogues are rarely, so the number of calls increases.

In this article we will show you how phone service works also in troubled times.

 

 

 

 

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