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5 Tech Features in Telephone Customer Dialogue: Call Control via Voice-API

1/28/21 12:10 PM / by TENIOS BLOG posted in call-center, TTS Service, automatic-speech-recognition, Voice API, Speech API, contact center, API, text to speech, Routing, Interactive Voice Response


According to a study, 64% of consumers use the telephone as their preferred communication channel when it is time to contact a company. This is why it is so important to integrate intelligent call control in order to handle the volume and to be able to react dynamically to any changing conditions at any time.

Would you like to get the most out of your service hotline and offer your callers an optimal call experience? If so, you should get to know our tech features that make your call control in telephone service easier than ever!



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