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MakeCall API: Intelligent routing for outbound calls

1/26/21 5:13 PM / by TENIOS BLOG posted in call-center, Voice API, Speech API, contact center, API, MakeCall

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Automated inbound call routing is standard practice in many contact centers. But what about outbound calls?

With TENIOS' new MakeCall function, you have the option of routing outbound calls to the public telephone network and forwarding them to predefined routing plans in the TENIOS Cloud.

 

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