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TENIOS Call-Back Manager - Reduce waiting time for callers while improving customer service

10/20/17 12:00 AM / by TENIOS BLOG posted in cloud-pbx, cloud-communications, call-back

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Various studies on hotlines prove the dilemma in the support of optimal staffing and best possible accessibility in customer service. Long wait times for callers can therefore hardly be avoided. Frustrated customers and contacts are no exceptions.

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