TENIOS cloud communications introduces real web-based “Click-to-Call”

Posted by TENIOS BLOG on 01.02.2017
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Customers want real-time clarification and confirmation when they make important choices, purchases, or decisions. They want to speak with someone while browsing your website to answer a quick question before they commit. And at that point they do not want to call your hotline number and then have to start all over again. Your business, therefore, needs a way to offer crucial real-time help to customers while they are on your site.

“Click-to-Call” enables your company to convert web traffic into direct telephony communication with just the click of a button. TEVOX enables voice calls through any computer, tablet or smart phone – right from a webpage. Your customers call through their browser using their microphone. They don’t need to look up or dial or even pay for an outgoing call.

real web-based “Click-to-Call”  –  How it works?

Your customers call through their browser using their microphone on his PC, tablet or smart phone. They don’t need to look up or dial or even pay for an outgoing call.

1) If your website visitors (i.e. potential customers) have any questions or issues, they can click or tap the fully-customizable “Click-to-Call” button and will be talking to your representative immediately.

2) Your visitor’s web call will be instantly forwarded from your website to any landline, mobile phone, or SIP phone that you designate. If necessary a Visual-IVR menu can be integrated into the Button.

3) To start receiving web calls, just add the “Click-to-Call” button to your webpage, social media page, email message, banners, etc (it’s as easy as copying and pasting).

The service is based upon HTML5 features webRTC and WebSocket. There is no need for any plug-in installation or registration/setup needed by the visitors of the website. With Chrome, Firefox already supporting webRTC (and more likely to join in the future), there are more than 1 billion users who can already access this feature in their browser.  Calls can be anonymous with no registration needed and users can register or provide their details when additional interaction is needed.

The service is useful for portals in providing real-time, in-place support which is currently provided through a separate channel like telephone. Customer support staff can help the visitors to find out what they want, provide more explanation on the product, help in self-service options etc.

Topics: browsercall, webrtc, click-to-call