TENIOS BLOG

Twilio Alternative made in Germany: The TENIOS Voice-API

Posted by TENIOS BLOG on 17.06.2019

 

Looking for an alternative to the Twilio? API communication platform? Then TENIOS is the right choice. In addition to an extensive range of functions at a fair price, the TENIOS Voice API scores with technology "Made in Germany": hosting and operation are carried out in our geo-redundant data centers in Frankfurt. Concerning to service, customers benefit from german and english-speaking personal support from our service team. Everything 100% GDPR compliant.

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Topics: call-center, Voice API, contact center, API, text to speech, Twilio Alternative

Chatbot meets Voice: How to get your bot to the phone

Posted by TENIOS BLOG on 20.03.2019

 

Today, chatbots are already an established part in the digital communication strategy of many companies. Which is often completely disregarded: Using bots for text-only communication holds a huge unused potential. Once the intelligent assistant has been configured, it can also be used for voice interfaces thanks to text-to-speech and speech-to-text.

With the TENIOS VoiceBot Connector, bots can be integrated into TENIOS cloud telephony in just a few steps. This also allows them to answer telephone inquiries.

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Topics: call-center, AI, Artificial Intelligence, contact center, voice assistant, text to speech

Automatic Speech Recognition (ASR) in 80 languages: TENIOS provides AI-based voice control

Posted by TENIOS BLOG on 24.07.2018

 

In our last article we introduced the upgrade of the TENIOS Text-to-Speech (TTS) service to 18 languages. As announced, this is just one of the new AI-based speech tools that TENIOS is offering now. With automatic speech recognition (ASR), the call on your hotline or in the contact center will become an optimal customer experience. And the best thing about it: The speech recognition system works for over 80 languages and countries.

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Topics: call-center, TTS Service, AI, Artificial Intelligence, contact center, voice assistant, text to speech

Text-to-Speech: TENIOS Voice Assistant (TTS) now speaks 18 languages

Posted by TENIOS BLOG on 19.07.2018

Hur kan jag hjälpa dig? - That was Swedish and means "How can I help you?". Swedish is only one of the available languages of our digital hero: TENIOS' Text-to-Speech (TTS) service now offers the possibility to communicate in 18 different languages. In addition, both male and female voices are available in different versions for each language. With a total of 38 language and voice enhancements, the TENIOS Voice Assistant is upgraded and optimizes the international customer dialogue.

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Topics: call-center, TTS Service, AI, Artificial Intelligence, contact center, voice assistant, text to speech

SIP Trunking for Contact Centers: Think Global, Act Local

Posted by TENIOS BLOG on 24.11.2017

Customer experience isn't just about live agents interacting with customers but also about the business processes and systems that support those agents. Even the most well-trained and experienced agent is limited by the applications used to interact with customers. Often, cumbersome and siloed legacy systems can be the cause of poor customer experiences. To benefit from the latest technology, more and more enterprises are opting for managed/hosted or on-demand contact center services. This is particularly the case for those enterprises that do not have the resources (financially or operationally) to purchase, implement, or maintain contact center technology and/or activities. The ease and flexibility of hosted and on-demand contact center services are among the key benefits that allow these enterprises to stay agile and enable the interactions that are so important to customer experience, and to do this via the required (digital) channels with local support.

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Topics: call-center, ip-access, sip-trunk, sip-trunking

TENIOS Call-Back Manager - Reduce waiting time for callers while improving customer service

Posted by TENIOS BLOG on 19.10.2017

Various studies on hotlines prove the dilemma in the support of optimal staffing and best possible accessibility in customer service. Long wait times for callers can therefore hardly be avoided. Frustrated customers and contacts are no exceptions.

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Topics: cloud-pbx, cloud-communications, call-back

BrowserCall plugin for WordPress

Posted by TENIOS BLOG on 04.08.2017

BrowserCall becomes first WordPress Plugin for WebRTC telephony integration via your browser. Germany-based team behind unique plugin provides simple way for businesses to increase sales and offer excellent service to customers.

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Topics: cloud-communications, browsercall, webrtc, secure communication

hotline numbers for Russia – freephone – geographic numbers

Posted by TENIOS BLOG on 31.05.2017

Russia (Russian Federation) is an attractive market with its 145 million inhabitants and a rapidly growing domestic market. Historically and culturally, Russians rely on local products and services.

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Topics: virtual-number, freephone, russia

TENIOS cloud communications introduces real web-based “Click-to-Call”

Posted by TENIOS BLOG on 01.02.2017

Customers want real-time clarification and confirmation when they make important choices, purchases, or decisions. They want to speak with someone while browsing your website to answer a quick question before they commit. And at that point they do not want to call your hotline number and then have to start all over again. Your business, therefore, needs a way to offer crucial real-time help to customers while they are on your site.

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Topics: browsercall, webrtc, click-to-call

International freephone and geographic numbers in more than 100 countries

Posted by TENIOS BLOG on 02.03.2016

TENIOS expands the global reach with international phone numbers in more than 100 countries. In addition to the attractive prices for worldwide freephone and geographical (local and national) numbers customers benefit from additional features around your hotlines and services.

Here an extract of our country list:

Algeria, Angola, Argentina, Australia, Austria,Bahamas, Bahrain ,Belarus, Belgium ,Benin, Bolivia ,Brazil, Bulgaria, Cambodia, Canada, China, Colombia, Congo Brazzaville, Costa Rica, Croatia, Cyprus, Czech Rep., Denmark, Dominican Rep, El Salvador, Ecuador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guyana France, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland ,Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mayotte, Mexico, Nepal, Netherlands, New Zealand, Nigeria, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St Piere & Miquelon, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, UAE, Uganda, Ukraine, United Kingdom, Uruguay, USA, Venezuela, Vietnam

 

Please feel free to contact us. We are happy to advise and assist you in ordering international numbers.

Phone: +49 221 55400300
E-Mail : service@TEVOX.com

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Topics: virtual-number, freephone, russia