TENIOS Blog

In this blog you find the latest news about Cloud Communications and more.

5 Tech Features in Telephone Customer Dialogue: Call Control via Voice-API

1/28/21 12:10 PM / by TENIOS BLOG posted in call-center, TTS Service, automatic-speech-recognition, Voice API, Speech API, contact center, API, text to speech, Routing, Interactive Voice Response

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According to a study, 64% of consumers use the telephone as their preferred communication channel when it is time to contact a company. This is why it is so important to integrate intelligent call control in order to handle the volume and to be able to react dynamically to any changing conditions at any time.

Would you like to get the most out of your service hotline and offer your callers an optimal call experience? If so, you should get to know our tech features that make your call control in telephone service easier than ever!

 

 

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MakeCall API: Intelligent routing for outbound calls

1/26/21 5:13 PM / by TENIOS BLOG posted in call-center, Voice API, Speech API, contact center, API, MakeCall

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Automated inbound call routing is standard practice in many contact centers. But what about outbound calls?

With TENIOS' new MakeCall function, you have the option of routing outbound calls to the public telephone network and forwarding them to predefined routing plans in the TENIOS Cloud.

 

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5 Tech tips on how to optimize workflows in telephone customer service

12/3/20 9:02 AM / by TENIOS BLOG posted in call-center, TTS Service, automatic-speech-recognition, Voice API, Speech API, contact center, API, text to speech, Interactive Voice Response, Twilio Alternative

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Christmas is coming. For retailers that means: High season. And also the employees in telephone customer service are handling a float of calls. Due to Corona personal dialogues are rarely, so the number of calls increases.

In this article we will show you how phone service works also in troubled times.

 

 

 

 

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Twilio Alternative made in Germany: The TENIOS Voice-API

6/17/19 9:55 AM / by TENIOS BLOG posted in call-center, Voice API, contact center, API, text to speech, Twilio Alternative

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Looking for an alternative to the Twilio? API communication platform? Then TENIOS is the right choice. In addition to an extensive range of functions at a fair price, the TENIOS Voice API scores with technology "Made in Germany": hosting and operation are carried out in our geo-redundant data centers in Frankfurt. Concerning to service, customers benefit from german and english-speaking personal support from our service team. Everything 100% GDPR compliant.

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Chatbot meets Voice: How to get your bot to the phone

3/20/19 4:56 PM / by TENIOS BLOG posted in call-center, AI, Artificial Intelligence, contact center, voice assistant, text to speech

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Today, chatbots are already an established part in the digital communication strategy of many companies. Which is often completely disregarded: Using bots for text-only communication holds a huge unused potential. Once the intelligent assistant has been configured, it can also be used for voice interfaces thanks to text-to-speech and speech-to-text.

With the TENIOS VoiceBot Connector, bots can be integrated into TENIOS cloud telephony in just a few steps. This also allows them to answer telephone inquiries.

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Automatic Speech Recognition (ASR) in 80 languages: TENIOS provides AI-based voice control

7/24/18 10:40 AM / by TENIOS BLOG posted in call-center, TTS Service, AI, Artificial Intelligence, contact center, voice assistant, text to speech

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In our last article we introduced the upgrade of the TENIOS Text-to-Speech (TTS) service to 18 languages. As announced, this is just one of the new AI-based speech tools that TENIOS is offering now. With automatic speech recognition (ASR), the call on your hotline or in the contact center will become an optimal customer experience. And the best thing about it: The speech recognition system works for over 80 languages and countries.

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Text-to-Speech: TENIOS Voice Assistant (TTS) now speaks 18 languages

7/19/18 12:14 PM / by TENIOS BLOG posted in call-center, TTS Service, AI, Artificial Intelligence, contact center, voice assistant, text to speech

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Hur kan jag hjälpa dig? - That was Swedish and means "How can I help you?". Swedish is only one of the available languages of our digital hero: TENIOS' Text-to-Speech (TTS) service now offers the possibility to communicate in 18 different languages. In addition, both male and female voices are available in different versions for each language. With a total of 38 language and voice enhancements, the TENIOS Voice Assistant is upgraded and optimizes the international customer dialogue.

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SIP Trunking for Contact Centers: Think Global, Act Local

11/24/17 10:21 AM / by TENIOS BLOG posted in call-center, ip-access, sip-trunk, sip-trunking

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Customer experience isn't just about live agents interacting with customers but also about the business processes and systems that support those agents. Even the most well-trained and experienced agent is limited by the applications used to interact with customers. Often, cumbersome and siloed legacy systems can be the cause of poor customer experiences. To benefit from the latest technology, more and more enterprises are opting for managed/hosted or on-demand contact center services. This is particularly the case for those enterprises that do not have the resources (financially or operationally) to purchase, implement, or maintain contact center technology and/or activities. The ease and flexibility of hosted and on-demand contact center services are among the key benefits that allow these enterprises to stay agile and enable the interactions that are so important to customer experience, and to do this via the required (digital) channels with local support.

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TENIOS Call-Back Manager - Reduce waiting time for callers while improving customer service

10/20/17 12:00 AM / by TENIOS BLOG posted in cloud-pbx, cloud-communications, call-back

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Various studies on hotlines prove the dilemma in the support of optimal staffing and best possible accessibility in customer service. Long wait times for callers can therefore hardly be avoided. Frustrated customers and contacts are no exceptions.

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BrowserCall plugin for WordPress

8/4/17 5:01 PM / by TENIOS BLOG posted in cloud-communications, browsercall, webrtc, secure communication

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BrowserCall becomes first WordPress Plugin for WebRTC telephony integration via your browser. Germany-based team behind unique plugin provides simple way for businesses to increase sales and offer excellent service to customers.

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